Niaga Logistic: 10× Scale Up Through End to End Integrated CRM, Warehouse & Tracking

Boostech helped Niaga Logistic transform its logistics operations from fragmented systems into a single integrated digital ecosystem. Covering CRM, barcode-based warehouse management, and cross-island shipment tracking, the solution increased container handling volume from ±500 to 4,000–5,000 per month, while improving process control, reducing loss risks, and accelerating billing.

Overview

Niaga Logistic manages the full service chain from order to door delivery, including:

• CRM for customer acquisition & management, contracts, and SLA tracking.

• IES (Integration Ekspedisi System) for synchronizing orders, routes, and fleet.

• Barcode-Based Warehouse Management for inbound–outbound, put-away, picking, and quality control.

• Android Field Apps for operations (pickup, loading/unloading, photo proof, e-signature).

• Real Time Tracking for door to door, port to door, door to port, and port to port.

• Customer Portal to create orders, track status, and access documents & invoices.

Challenge

• Data Silos & Delays: Sales, operations, and finance teams worked across separate apps, causing delays and inconsistent information.

• Warehouse Risk: Manual recording and limited visibility led to potential errors and loss during container stuffing.

• Inconsistent Cross Island Tracking: Vessel schedules, transit status, and delivery proofs were scattered.

• Slow Billing: Data reconciliation was time-consuming and service proofs were not standardized.

Our Solution

Integrated Architecture, Built for Scale

1. CRM Operations

• Single source of truth for customers, rates, SLAs, and contracts.

• Sales pipeline → automated conversion to operational orders.

2. IES – Integration Ekspedisi System

• Order & route synchronization with shipping/trucking partners.

• Dynamic scheduling: pickup, consolidation, container stuffing, port gate in/out, vessel departure/arrival, and delivery.

3. Barcode-Based Warehouse Management

• Labeling & scanning for each item/pallet.

• Validation during inbound, put away, picking, and container stuffing to prevent mix ups.

• Cycle count & audit trail for stock accuracy.

4. Android Field App

• Real time status updates: pickup, loading/unloading, waiting for vessel schedule, departure, and proof of delivery.

• Upload photos, geo tags, and e-signatures as standardized service proofs.

5. Tracking & Control Tower

• Live tracking of orders & containers (door/port legs).

• Automatic notifications to customers at critical milestones.

6. Finance Acceleration

• Document & invoice automation based on service milestones.

• Quick reconciliation via digital proofs & complete audit trails.

7. Customer Portal

• Customers can create orders independently, track status, download documents, and perform self-service tracking.

Result

• 10× Capacity Scale: From ±500 to 4,000–5,000 containers per month without losing quality control.

• End-to-End Transparency: Every leg of the journey (door/port) tracked with status, photo proof, and e-signature.

• Reduced Warehouse Incidents: Misplacement & loss significantly reduced thanks to barcode validation.

• Faster & Accurate Billing: Invoices issued based on milestones with digital proofs—speeding up cash flow and reducing disputes.

• Improved Customer Satisfaction: Real-time portal & notifications reduce status inquiries and increase trust.

• Foundation for Sustainable Growth: Scalable architecture ready for new origins/destinations and partner integrations.