Sinergia 360: ERPNext Migration & IT Team Development for Integrated Operations

Boostech was trusted by Sinergia Buate Indonesia as the primary consultant to migrate a legacy system (±14 years old) to ERPNext, while building internal IT team capabilities and delivering mobile apps for customers. As a result, sales and inventory management processes are now fully integrated, real-time, and ready to support rapid management decisions while reducing stock-out risks for customers.

Overview

• Client: Sinergia Buate Indonesia

• Scope: Strategic consulting, ERPNext migration, technology architecture, B2B/B2C mobile app development, training & internal IT team development

• Objective: Modernize systems, achieve end-to-end integration, improve operational efficiency, provide real-time stock visibility, and enhance customer ordering experience

• Boostech Role: Consultant, system integrator, solution architect, organizational enabler (build–operate–transfer)

Challenges

• 14-Year Legacy System: Fragmented modules, data silos, and many manual processes.

• Low Stock Visibility: Hard to predict availability, increasing risk of stock-outs during order spikes.

• Slow Decision-Making: Reports scattered and not real-time.

• Limited Internal Capabilities: No established IT team with clear roles and competencies to maintain and develop the system.

• Customer Experience: Ordering channels were not mobile-first; customers struggled to track order status and product availability.

Our Solution

1. Consulting & Transformation Roadmap

   • Developed an end-to-end process blueprint (Sales, Purchase, Inventory, Accounting, Customer Service).

   • Defined governance & KPIs (stock SLA, order lead time, data accuracy, user adoption).

2. ERPNext Migration

   • Audited & mapped master/transactional data; performed cleansing & standardization.

   • Designed Chart of Accounts, warehouse & multi-location structure, and standardized transaction flows.

   • Integrated Sales–Inventory–Finance modules for consistent real-time data.

3. Customer Mobile Apps

   • Fast ordering with real-time catalog, pricing, and stock availability.

   • End-to-end order tracking (order → picking/packing → delivery).

   • Status notifications & product recommendations tailored to customer needs.

4. Internal IT Team Development

   • Defined roles (Product Owner, System Admin, Developer, Support).

   • On-the-job coaching: SOP changes, release management, and lightweight DevOps practices.

   • Knowledge transfer: technical documentation, user manuals, and tiered training sessions.

5. Architecture & Operations

   • Established reliable stack (DB, backup, monitoring) and secure access.

   • Automated management reports (real-time dashboards for stock, sales, and aging).

Result

• Integrated Operations: Sales, inventory, and finance data synchronized in one system; reduced duplicate input and errors.

• Real-Time Stock Visibility: Sales teams and customers gain certainty on availability; stock-out risks significantly reduced.

• Faster Decision-Making: Management dashboards deliver key metrics in real-time, shortening review cycles.

• Empowered Customers: Mobile app enables easy ordering, tracking, and repeat orders, boosting satisfaction and retention.

• Independent & Growing IT Team: People–process–technology foundation established; Sinergia can maintain and evolve the system sustainably.

• Scale-Up Ready: Architecture prepared for additional modules/features (loyalty, promotions, 3rd-party integrations) without disrupting daily operations.